Refund policy

Refund Policy

We have a 30-day return policy, which means you have 30 days 
after receiving your item to initiate a return.

To be eligible for a return, and subsequently a full refund, 
it is essential that you first accept the delivery of the products. 
Refunds can only be processed once the items are returned to our 
designated return address, which necessitates initial acceptance 
of the delivered package. Please note that refusing delivery will 
not qualify for a refund.

Your item must be sent back in the same condition that you received 
it, unused, and in its original packaging.

To initiate a return, please reach out to us at 
info@arrowtownliving.com. Once your return is approved, we will 
provide detailed instructions on where and how to send back your 
package. Please note, returns sent without prior approval will 
not be accepted. The cost of return shipping is the responsibility 
of the customer, since we offer free shipping on all orders.

For any queries regarding returns, feel free to contact us at 
info@arrowtownliving.com.

Damages and Issues
Please inspect your order upon reception and contact us immediately 
if the item is defective, damaged or if you receive the wrong item, 
so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items
Certain types of items cannot be returned, like perishable goods, 
custom products (such as special orders or personalized items), 
and gift cards. Please get in touch if you have questions or 
concerns about your specific item.

Exchanges
For any product exchanges, simply contact us at 
info@arrowtownliving.com. We are ready to assist you in finding 
a suitable replacement to meet your needs.

Refunds
Upon receiving and inspecting your returned item, we will inform 
you about the approval status of your refund. If approved, the 
refund will be processed back to your original payment method. 
Kindly note that your bank or credit card company may require 
additional time to complete the refund process.